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operation manager

Location-shenzhen ,Guangdong (CN-44) ,China (CN) 

Job ID -2511 

1.Manage the various inbound/outbound and warehouse operations and insure compliance to service expectations and quality standards.

2.Manage the proper use of Aramex-Sinotrans technology and systems.
3.Maintain and improve the quality of the service and commit to pass the various quality audits.       

4.Manage the customer service function within the operational teams and handle complaints to ensure professional and on time resolution.

5.Lead the  improvement projects to increase operational efficiency and improve performance. 

6.Work with the station manager on setting the yearly objectives and expansion /development plans.                               

7. Measure, control and evaluate the express team leaders/supervisors performance. 

8.Responsible for ensuring illegal and hazardous shipments do not get through the operations

9.Develop and maintain good working relationships with the related local authorities and airlines to facilitate business growth and development.

10.Manage the total operations expenses according to the set budget. 

11.Other duties as assigned.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business andconsumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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