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CMT Executive (Sales E-Commerce)

Location-cairo ,Al Jīzah (EG-GZ) ,Egypt (EG) 

Job ID -2524 

Handle all GCS team’s cases, follow up and close all requests On Time
• Respond promptly to customer inquiries, solve their problems and escalate when necessary
• Following up on the customer cases and constantly updating them
• Ensure following up with operations for any special customer needs or to resolve any problematic issues.
• Ensure building a strong relationship with the customer
• Following up on solving problematic issues for blocked accounts
• Ensure privacy and confidentiality of customer data in line with the company data security policies
• Reporting any information that might impact company image, brand or functioning

 

• Manage and meet customers’ expectations and needs
• Respond to customer enquiries and provide full information, accurate updates and recommendations on time
• Close pending cases in a timely manner
• Handle SRNs and follow up on shipment collections.
• Support in solving bad address cases when and where needed
• Assist the CMT Sales members by providing offers and rates to customers when needed
• Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly
• Promote usage of e-tools and encourage customers to use them
• Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
• Ensure the integrity and accuracy of data updated in the CRM system
• Adhere to company HSSE, compliance and sustainability corporate policies and standards

 

Job Requirements:

 

·         Fresh graduate ( Bachelor degree Holder )

·         Passionate about E-Com

·         V.Good English

·         Car is a must

·         Flexible to cover Greater Cairo portfolio not a dedicated territory

·         Eager to learn

·         Problem solver

·         Excellent in Excel & Power point

·         Preferable to have the experience in sales field,1 year minimum

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business andconsumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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