Purpose of the Job

Warehouse Manager role manage all warehousing activities efficiently and as per standards to meet SLAs and arrange for any shipping requirements with company’s policies and vision. Overseeing receiving, warehousing, distribution, and maintenance operations. Setting up layout and ensurance efficient space utilization.

Job Description

• Develop strong customer relationships to ensure high levels of service/satisfaction.
• Design and map each customer ‘s operation to meet the customer requirements and Aramex standard.
• Attends customer’s meeting as required.
• Set SLAs for all new customers.
• Analyze all customer requests impacting both cost and operational workflow.
• Reporting any information that might impact company image and brand or functioning.
• Set KPI’s and conduct annual review for direct reports.
• Ensure training warehouse staff on customized logistics procedure and requirements for new customers.
• Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.
• Ensures optimal warehouse performance.
• Manage, control, and direct the warehouse team at all levels.
• Makes sure the warehouse performance is up to standard.
• Directly responsible for meeting customers’ SLAs
• Analyze dashboard to forecast trends.
• Adhere to company HSSE, compliance and sustainability corporate policies/processes.
• Acts on all assigned outcomes of the quality audits
• Adhere to all shipping and handling legislations.
• Ensure operation is run according to the cost budgets assigned.
• Makes sure WMS is updated on time and accurately and as per the procedures.
• Responsible for maintaining stock accuracy and integrity levels.
• Continuously reviews operations for opportunities of improvement and initiates needed actions.
• Perform resource planning.
• Monitors capacity, productivity, and performance dashboards/reports, analyze data for trends and/or spotting issues.
• Makes sure the warehouse operations run at optimal cost.
• Optimize the workflow process to minimize (any) extra cost.
• Helps the Supply Chain manager and team in projects costing and resource planning.
• Take all necessary measures to reduce cost without compromising quality and standards

Job Requirements - Experience and Education

• Bachelor's degree holder
• Post Graduate Studies: Preferably Supply Chain/ Logistics.
• Experience: 5-7 years
• Fluent English & Arabic Language

Leadership Behaviors

Skills