Purpose of Role

• On time collections by your couriers
• Recheck the sorting of the team’s shipments
• Check that all needed materials are available in the courier’s bins and/or baskets, including stickers; doorknobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
• Decide on the skeleton staff
• Arrange courier’s vacations in coordination with the ground operations supervisor
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles

Key Responsibilities

Collections

• Auto-generate collection sheets for the relevant courier(s) and confirm collections
• allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collectionsmust be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor

Vehicles

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
• Check for any Pod’s, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Staff

• Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
• Monitor the personal appearance of your staff and take action when required
• All documentation relating to leave, sick notes etc. to be completed daily and handed to the Senior Supervisor.
• Assisting the Senior Supervisor in quarterly performance appraisals.
• Seeking ways to assist the staff member in his/her personal problems.
• Counselling of staff members when required.
• Ensure that all staff is well equipped to perform the duties and tasks required.

 Security

• Responsible for the safety of their couriers and vehicles
• Ensure that any vehicle departing base has a communication tool e.g. radio/cell.
• Ensuring that all cargo dispatched is accounted for and are scanned out.
• Ensure that your vehicles all have padlocks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all vehicles and staff are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Minimum Requirements

• Matric (Grade 12) or similar qualification and/or experience
• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency

Competencies & Skills