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CMT Leader - Saida Branch

Us

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

 

The Team

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.

Think you've got what it takes?

• Monitor and enhance the overall CMT members’ performance

• Develop and maintain a strong relationship with the team’s top customers

• Build a healthy and strong relationship with internal stakeholders (operations, product managers etc...) to help resolve and attend to team top customers issues smoothly and promptly

• Ensure capturing the opportunities for cross selling and up selling to increase revenue

• Manage and improve customer retention on individual and team level.

• Ensure using best sales practices to meet customer needs and expectations and capitalize on growth

• Increase customer loyalty by offering added value services or customized solutions to cater to the customer need as and when needed

• Ensure customers are using cost effective services channels and increase use of automation

• Plan and execute regular customer maintenance and business development visits on both Team and individual level

• Conduct regular field visits with CMT members to top trading customers

• Follow up with accounting team in terms of pending claims and billing adjustment of customers and intervene to resolve if needed

• Handle and resolve complex customer complaints in a timely manner

• Monitor reports for team’s visits and production performance

• Meet CRM KPIs (visitation targets & distribution, opportunities, etc…)

• Create and update regularly a prospect plan to know where to focus to gain new clients.

 

You’ll enjoy and succeed in this role if you have:

  • In depth knowledge of the Transportation and Logistics Field
  • Driven retailer & consumer acquisition across markets
  • Very analytical
  • Great business acumen
  • Sense of ownership and pride in your performance and its impact on company’s success