Purpose of the Job

The Contact Center Executive at Aramex will be responsible for delivering exceptional customer service by managing customer inquiries, resolving issues, and providing information about products or services. This role plays a critical part in ensuring customer satisfaction and loyalty through efficient communication and problem-solving.

Job Description

• Handle incoming phone calls
• Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
• Communicates customer inquiries/messages/feedback to relevant team members
• Tracking of customer or branch parcels
• Taking collections
• Pulling hardcopy POD’s
• Faxing, calling and/or e-mailing to clients or branches
• Sending invoices with POD’s to various branches
• Advising customers of services and general information regarding operational procedures
• Being able to fully understand and take quotes
• Arrange special trips
• Courtesy calls to customers – Late freight and/or customer update
• Provide satisfactory service to customers
• Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification and/or similar
• qualification or experience
• 2-years of customer service experience
• Must have at least 1-year experience in the Logistics Industry
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficiency

Leadership Behaviors

Skills