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Air Export Freight Manager

Location -Slough  ,United Kingdom (GB) 

Job ID -3712

Freight Operations Manager – Air Freight Exports


Job Title:                                 Freight Operations Manager – Air Freight Exports


Responsible to:                      International Freight Manager


Responsible for:                  International Freight Exports


Hours of work:                     Monday - Friday, 0900 - 1730, with on-call


Main Location:                     Colnbrook (Cargo 777) however, the postholder may be required to visit other sites as appropriate for the satisfactory performance of their duties and responsibilities


Main Duties and Responsibilities:


  1. Ensure all airfreight export activities are conducted in a professional and business-like manner
  2. Ensure appropriate levels of personnel and maximum utilisation of resources
  3. Ensure appropriate level of personnel is arranged to support call outs/out of hours rota for AOG shipments (Evenings, weekends and Public holidays)
  4. Coordinate workforce to ensure quality/quantity of performance
  5. Schedule annual leave for the Export Operatives and ensure adequate cover is arranged for holiday/absences
  6. Ensure Standard Operating Procedures (SOP) are in place for all relevant customers
  7. Create and issue quotations to prospects, customers, overseas offices
  8. Ensure all Export quotations are followed up and actioned accordingly
  9. Negotiate rates with suppliers/agents/partners
  10. Arrange transport bookings with the transport department or sub-contractors
  11. Booking of shipments in CargoWise  
  12. Ensure security regulations relating to the C.A.A are upheld
  13. Ensure Health & Safety regulations are upheld  
  14. Working with International Freight Manager to set Teams KPI’s
  15. Conducting performance appraisals, half yearly and yearly
  16. Conducting New Starters probations reviews
  17. Managing payroll overtime collation on a monthly basis
  18. Dealing with Investigations/grievances and disciplinaries
  19. Preparation/creation of management reports; customer trends, performance reporting  
  20. Perform customer/supplier visits MBR, QBR
  21. Identify skills gaps/learning opportunities for team members and propose relevant training to be communicated with HR and implemented
  22. Conduct interviews for potential new team members
  23. Escalation point for internal and external customers


Additional Requirements:


  1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Company from time to time. Subject to adequate experience and/or training.
  2. To participate in the annual performance appraisal and objective setting scheme.
  3. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
  4. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.

    5. To have a detailed knowledge of and apply the Depot’s Business Plan in all aspects of development.

    6. To be active in the Account Management Program and support the Business Development Team.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.