Purpose of the Job

Job Description

Responsibilities

• Communicate with clients via various channels, including phone, email, and online platforms, to provide updates on shipment status, transit times, and delivery schedules. 
• Collaborate closely with internal teams such as operations, logistics, and sales to ensure the smooth execution of import, export, cross-trade shipments, and trucking activities. 
• Assist customers with document preparation, including bills of lading, customs declarations, shipping instructions, and other relevant paperwork required for shipment processing. 
• Handle both Less than Container Load (LCL) and Full Container Load (FCL) shipments, including hazardous materials, ensuring accurate scheduling and compliance with safety regulations. 
• Arrange for the collection of Delivery Orders (DO) and Bill of Lading (B/L) documents from relevant parties to facilitate shipment processing. 
• Manage multiple shipments concurrently, overseeing each shipment from initiation to completion with attention to detail and efficiency. 
• Demonstrate self-motivation and independence in handling freight forwarding operations, efficiently managing tasks without constant supervision. 
• Arrange customs clearance and documentation for shipments, ensuring compliance with international trade regulations and customs requirements. 
• Conduct job costing and billing activities accurately, ensuring that all relevant costs are accounted for and invoices are prepared and submitted promptly. 
• Follow company Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to maintain operational standards and achieve performance targets. 
• Maintain daily and regular shipment reports to track progress, identify issues, and make informed decisions for process improvements. 
• Propose recommendations for improving methods in cargo documentation processes based on industry standards and best practices. 
• Review customer needs and feedback to identify opportunities for enhancing freight operations processes and customer satisfaction. 

Job Requirements - Experience and Education

Requirements

• Previous experience in freight forwarding operations, with knowledge of import/export procedures, documentation, and customs clearance processes. 
• Strong communication skills and the ability to interact effectively with clients, internal teams, and external stakeholders. 
• Proficiency in handling both LCL and FCL shipments, including hazardous materials, with a focus on accuracy and compliance. 
• Excellent organizational and multitasking abilities, with the capacity to manage multiple shipments concurrently and prioritize tasks effectively. 
• Self-motivated and capable of working independently to achieve objectives without constant supervision. 

Leadership Behaviors

Skills