Purpose of the Job

This is a Head of Operations - Brisbane role and you will lead and oversee the branch operations, ensuring high standards of safety, compliance, productivity, and operational performance through strong and inclusive leadership. This role requires seamless integration into the existing high-performing operations culture, while developing and supporting talent to achieve and exceed business objectives. The successful candidate will be committed to continuous improvement, maintaining exceptional standards, and consistently delivering operational excellence.

Job Description

1. Workplace Health, Safety & Environment (WHSE):
   •    Unwavering commitment to Safety
   •    Ensure all WHS policies and procedures are adhered to always.
   •    Actively promote and ensure a safe environment is maintained always.
   •    Actively participate in continuous improvement initiatives to maintain a safe workplace.
   •    Regularly check your employees and contractor’s wellbeing “R U OK”.
2. Training & Development requirements:
   •    Ensure all couriers are trained using provided guidelines
   •    Co-ordinate team resources to keep training relevant and effective
   •    Commitment to continuous improvement
   •    Liaise with team to ensure ongoing training needs are met
3. Operational Excellence requirements:
   •    Strong and inclusive leadership
   •    Culture of success and achievement
   •    Target achievement and success driven
   •    Performance and compliance focused
   •    Eradicating mediocrity
   •    Know the way, Show the way, Go the way
4. Communication & Reporting:
   •    Effectively communicate with Managers, Franchisees and staff to ensure that all team members are cognizant of changes and current events
   •    Liaise with Customer Support & Operations to assist with recoveries from service failures
   •    Open collaboration with various team members, staff, employees and contractors
   •    Undertake analysis and complete on time reporting requirements
   •    Attend regular meetings; and update the team accordingly on various news and plans
5. Projects and Cross Functions:
   •    Be an active participant and contributor when senior management brainstorm challenges and opportunities
   •    Accept additional project management from time to time as needs arise
   •    Openly share experience knowledge and advice to other team members to encourage consistency and to target desired outcomes.

Job Requirements - Experience and Education

• Minimum of 5 years in a senior operational leadership role
• Well-developed influencing, leadership and employee development skills
• Competent computer skills, MS Office
• Experience in dealing with Unions
• Ability to get the best out of people
• Strong Performance Management
• Excellent communicator, able to relate to a wide range of stakeholders – franchisees, sub-contractors management and staff.
• Knowledgeable with credibility.
• Show initiative and operate with urgency always.
• Always maintain a professional attitude and absolute integrity.
• Values and principles driven

Leadership Behaviors

Skills