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Senior Warehouse Supervisor (for Saudi Nationals)

Location; Riyadh

Grade: E7

Purpose of the Job

Control and monitor all warehousing activities efficiently and as per standards to meet SLAs

Job Responsibilities 

  • Develop strong customer relationships to ensure high levels of service/satisfaction.
  • Implement the map designed for each customer‘s operation to meet the customer requirements and Aramex standards.
  • Ensure meeting customers’ SLAs for all customers.
  • Analyze all customer requests impacting both cost and operational workflow.
  • Reporting any information that might impact company image and brand or functioning
  • Set KPI’s and conduct annual reviews for direct reports
  • Ensure training warehouse staff on customized logistics procedures and requirements for new customers and any change in procedure.
  • Recruit, train, develop and mentor direct reports.
  • Ensure identifying direct reports training needs and propose training needed
  • Assist and train personnel to use warehouse systems, DQMS, and the processing of work orders.
  • Facilitate the flow of information horizontally and vertically
  • Ensures optimal warehouse performance.
  • Monitor and control the warehouse team at all levels.
  • Makes sure the warehouse performance is up to standard.
  • Ensure meeting customers’ SLAs
  • Maintain IRA (inventory record accuracy) as per standard.
  • Adhere to company HSSE, compliance, and sustainability corporate policies/processes
  • Acts on all assigned outcomes of the quality audits.
  • Adhere to all shipping and handling legislations.
  • Ensure operation is run according to the cost budgets assigned.
  • Makes sure WMS is updated on time and accurately and as per the procedures.
  • Responsible for maintaining stock accuracy and integrity levels.
  • Continuously reviews operations for opportunities for improvement and initiates needed actions.
  • Perform inventory housekeeping.
  • Monitors capacity, productivity, and performance dashboards/reports, analyses data for trends and/or spotting issues.
  • Coordinate with warehouse customer service team on clients’ orders and issues.
  • Makes sure the warehouse operations run at optimal cost.
  • Optimize the workflow process to minimize (any) extra cost.
  • Controls indirect expenses including overtime and consumables.
  • Helps the Supply Chain/logistics operations manager and team in project costing and resource planning.
  • Take all necessary measures to reduce cost without compromising quality and standards

Job Requirements (Experience and education)

  • 4 YEAR Experience
  • Degree in related filed (Supply chain, Logistics, Industrial eng.)
  •  interpersonal skills – the ability to work well in a team, as well as to manage and motivate others
  • problem-solving skills
  • the ability to think creatively
  • interpersonal skills
  • skills in data analysis, including working with electronic data
  • logical reasoning
  • time-management ability
  • ability to plan ahead and deal with unexpected changes