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Quality Assurance Officer

The senior quality assurance officer will carry out tasks and hold responsibilities related to quality assurance throughout the station, ensuring safeguarding and improvement of the station’s reputation for quality and promoting a culture of customer care.

The Quality member advances the implementation of the TQM and facilitates continual improvement through the use of:

  • Quality policy,
  • Quality objectives,
  • Process design and standardization,
  • Internal quality audits,
  • Key performance indicators,
  • Analysis of data,
  • Customer satisfaction measures,
  • Corrective and preventive actions, and
  • Management reviews


The Quality member ensures standardization and compliance with the procedures, policies, certifications, industry and international standards that are adopted and applied to the station.

Typical duties included are but not limited to:


·         Ensure station quality objectives and plans are established in line with the station objectives, and communicated with milestones defined and measured, so that objectives and plans are met.

·         Ensure standardization of the different processes while maintaining an up to date documentation for local policies, procedures and other publications, to keep record of station’s local processes in coordination with the regional quality department.

·         Monitor the Key performance indicators for the operations and support functions, including analyzing data, setting corrective actions, and following up, to ensure the station achieves the set targets for the Key performance indicators.

·         Identify opportunities for improvement and work with the concerned teams on redesigning and enhancing processes to improve the quality level at the station. 

·         Direct the planning, implementation and reporting of the quality internal auditing process at the station, while ensuring effective implementation of corrective actions procedure which is based on thorough root cause analysis, to promote continual quality improvement

·         Hold the management review meetings at the station, making sure meetings are regularly held addressing all the issues with effective actions implementation, to help the decision makers at the station review their overall performance on regular basis.

·         Handle complaints through root cause analysis, corrective action and final closure, to prevent the reoccurrence of the problem

·         Ensure effective implementation of the international standards’ requirements that are applicable for the station, to maintain compliance and formal certification.

·         Promote a quality and customer care culture by conducting quality awareness sessions to station’s staff, communicating effectively to all parties and working on the different initiatives to enhance communication and boost quality culture at the station.




Basic/ Job Requirements

  • Bachelor Degree
  • English Proficiency
  • Computer Proficiency: MS Office Applications (Word, Excel, Visio, Power Point & Outlook)
  • 1-2 years’ experience in quality assurance system
  • Internal Auditor Certified is a plus.


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