Customer Success Executive

PURPOSE:

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies 
and standards to achieve highest satisfaction levels.

KEY RESPONSIBILITIES:

Handle all GCS cases, follow up and close all requests. Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them. 

Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”. Manage and meet customer expectations 

Respond to all customers enquiries to improve their customer service experience.

Qualifications:

Diploma degree in business or any other field
Fluent in English. Additional language a plus.