Purpose of the Job

The role of a Key Account Manager is critical for maintaining and growing revenue streams from key clients while ensuring high levels of customer satisfaction and loyalty. Effective communication, strategic planning, and strong relationship-building skills are essential for success in this role.

Job Description

                          Hybrid: Sales (50%)

• Identify and qualify new leads through outbound calls, emails, and networking.
• Present and promote products/services to prospective clients.
• Build strong sales pipelines and meet monthly/quarterly sales targets.
• Collaborate with marketing and sales teams to develop targeted campaigns.
• Prepare and deliver proposals and quotes.

                          Customer Retention (50%)

• Serve as the primary point of contact for existing customers.
• Understand client needs and ensure timely resolution of issues.
• Monitor customer satisfaction and proactively address concerns.
• Develop tailored solutions to improve customer engagement and retention.
• Conduct regular check-ins and business reviews with clients.
• Track and analyze retention metrics and provide regular reports.

Job Requirements - Experience and Education

• 
  Minimum requirement is a Matric (Grade 12) qualification.
• Bachelor’s degree or similar qualification and/or experience
• 3 years corporate experience in managing a portfolio of clients (if senior position 5 years)
• Need to have worked for reputable corporates.
• Proven track record of having made target.
• Industry experience advantageous – Understanding of full supply chain (Freight, international & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level.
• Valid code 08 drivers license and own reliable transport.
• Excellent communication skills.

Leadership Behaviors

Skills