Key Responsibilities

CRM & Data Quality

• Own day-to-day Salesforce (SFDC) administration for UK - account ownership, opportunity hygiene, pipeline accuracy, and user adoption.
• Design and enforce data standards across the UK commercial team; identify and remediate existing data gaps (accounts, contacts, opportunities, activity logs).
• Liaise with the global D&T / CRM team on UK-specific configuration, workflow, and integration needs (ACE, Cargowise).

Power BI Reporting & Dashboards

• Build and maintain the UK Commercial Performance Dashboard suite in Power BI - revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics
• Produce the monthly UK Commercial Performance Pack for leadership - leading and lagging indicators at Sales Person level.

Sales Performance & Operations

• Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process.
• Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person.

Commercial Planning Support

• Assist in building business cases, headcount proposals, and commercial planning inputs for leadership.
• Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology.