Purpose of the Job

The Senior Manager/Head of Portfolio Management and Governance is responsible for portfolio-level coordination, oversight, and delivery enablement across the Technology transformation portfolio. This role operates within a lean Portfolio Management operating model where delivery accountability is held by D&T Leadership Teams (DTLT). Portfolio Management does not manage individual project delivery; instead, it manages the portfolio as a whole by providing governance, methodologies, and cross-portfolio coordination.

The overall purpose of this role is to:

• Establish and embed portfolio governance frameworks that address cross-project dependencies, resource conflicts, and portfolio-level risks.
• Provide portfolio-level visibility through consolidated reporting on transformation program status, CAPEX performance, and delivery health, as reported through respective steercos.
• Enable consistent delivery through onboarding and ongoing update and socilisation of standardized methodologies, assurance frameworks, and tools.
• Support the Head of Planning, Performance and Portfolio, and Global Director GRC, Performance and Portfolio in assurance activities.
• Support the Portfolio-level Governance Board with consolidated reporting and facilitation of cross-portfolio issue resolution.
• Control PPM tools and portfolio-level reporting infrastructure for D&T leadership.

Job Description

Customer:

• Support the Portfolio-level Governance Board (DTLT members) with consolidated reporting, cross-portfolio issue identification, and facilitation of portfolio-level decisions.
• Provide governance frameworks and deliver cross-portfolio coordination without interfering with delivery accountability.
• Own reporting consistency and delivery coordination for GRC, Performance and Portfolio-owned projects.

People:

• Support development of a high-performing Portfolio Management team including matrix organization of D&T Project and Program Managers and single points of contact for delivery of transformation initiatives through BAU D&T team contacts.
  • Provide leadership, mentoring, and professional development to project/program management staff.
  • Disseminate standardized delivery methodologies and best practices across D&T including for onboarding as appropriate.

   

  Operations:

   

  Portfolio Governance, Standardization & Assurance:

  • Establish and embed standardized delivery frameworks, methodologies, governance processes, and stage gate reviews.
  • Support the Portfolio-level Governance Board with agenda preparation, consolidated reporting, and tracking of cross-portfolio decisions.
  • Conduct program/project assurance reviews to identify delivery risks, methodology compliance, and improvement opportunities—providing recommendations to DTLT.
  • Support the Head of Planning, Performance and Portfolio, and Global Director GRC, Performance and Portfolio in assurance activities.

   

  Cross-Portfolio Coordination & Dependencies:

  • Identify, track, and facilitate resolution of cross-project dependencies and resource conflicts affecting multiple initiatives.
  • Consolidate and report on overall transformation program status, health, and performance against targets to D&T Leadership.
  • Address portfolio-level risks and issues that impact multiple projects through escalation and governance processes.

   

  Portfolio Visibility & Performance:

  • Create and maintain aggregated portfolio views showing consolidated status, CAPEX performance, resource utilization, risks, and dependencies.
  • Provide centralized portfolio reporting to the Portfolio-level Governance Board on program health and delivery performance through respective steercos.
  • Control PPM tools and portfolio-level reporting for D&T.

   

  Resource & Financial Management:

  • Monitor portfolio CAPEX performance and support DTLT budget accountability through centralized financial tracking, timesheeting, and variance reporting.
  • Implement timesheeting processes and automation for accurate project cost tracking and recharges.

   

  Financial Result:

  • Track and monitor transformation portfolio performance including variance analysis and support DTLT leaders to control their project budgets, as managed by IT Project Finance Manager
  • Ensure accurate financial tracking and appropriate recharging of project/program management resources

Job Requirements - Experience and Education

Required:

• University degree in Management Information Systems, Computer Science, Business Administration, or related field.
• Minimum 10-12 years in IT with proven experience (6-8 years) in portfolio management, program management, and governance.
• Strong understanding of portfolio management frameworks, IT governance, and delivery methodologies.
• Demonstrated experience establishing governance frameworks that address cross-portfolio coordination, dependencies, and assurance.
• Excellent stakeholder management, facilitation, communication, and analytical skills.
• Proven ability to influence without authority and enable delivery teams while maintaining portfolio-level governance.
• Experience managing teams of project/program managers.
• Proficiency in PPM tools and portfolio reporting.

Preferred:

• Certification in portfolio/program management (e.g., PgMP, PfMP, MSP) or project management (e.g., PMP, PRINCE2).
• Experience with IT performance management frameworks (e.g., ITIL, COBIT).
• Experience in transformation portfolio management within complex matrix organizations.
• Strong persuasion, negotiation, and conflict resolution skills.

Leadership Behaviors

Skills