Purpose of the Job

The Snr. Programme Manager is responsible for managing and overseeing complex IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the specified quality standards. This role involves strategic planning, resource allocation, risk management, and leading IT project teams to achieve project goals. The Snr. Programme Manager maintains strong communication with stakeholders, manages project budgets, and ensures compliance with relevant regulations and quality standards. They monitor project performance, implement continuous improvement practices, and document all project activities. Ultimately, the Snr. Programme Manager ensures the successful delivery of IT projects, driving technological advancements and supporting the organization’s strategic objectives.

Job Description

Customer:

• Ensure adequate involvement of project stakeholders throughout the project lifecycle, especially in complex multifunctional projects with multiple workstreams.
• Conduct post-project reviews and ensure realization of project benefits.
• Develop a communication strategy to keep stakeholders informed about project plans, risks, issues, and overall project status, considering the high level of business process and technical complexity.
• Implement quality assurance processes and metrics to monitor and ensure adherence to quality standards throughout project execution, managing significant risk and interdependencies effectively.

People:

• Foster a culture of drive and achievement, setting clear targets and promoting ownership of project outcomes.
• Cultivate an inclusive environment within the Technology delivery team, encouraging open dialogue, a growth mindset, celebrating excellence, and ensuring commitment to successful delivery and quality.
• Lead with purpose and values, enhancing the employee experience within the team, especially in projects with medium internal and external teams (50+ resources).
• Promote continuous improvement and advocate for modern project delivery practices, supported by effective governance, particularly in projects requiring exceptional focus and proven delivery in business or technical specialties like Finance, Operations, Cyber, etc.

Operations:

• Instill a project management culture within the Digital and Technology team, adopting methodologies and tools to support successful project delivery, especially in managing multiple large projects (two-three projects) or multiple smaller projects simultaneously.
• Continuously identify opportunities for process improvement and efficiency gains within project management practices, particularly in projects with medium degrees of business and technical change.
• Provide clarity to portfolio stakeholders on Technology strategic deliverables and the path to achieving Technology strategy goals.
• Take a pragmatic approach to decision-making, balancing risks, costs, and rewards in project planning and issue resolution.

Financial Results:

• Develop, own, and implement cost-effective strategies to manage project budgets in accordance with Aramex's Delegation of Authority (DOA) and governance policies, ensuring optimal resource allocation and financial stewardship.
• Provide accurate and timely financial reporting on project expenditures, budget variances, and financial performance against strategic objectives, considering the multi-million-dollar budgets and benefits of the projects.

Job Requirements - Experience and Education

• A Bachelor degree in Management Information Systems, computer Science or related field is essential.
• Minimum 12-15 years background in IT with proven experience (9-11 years) in IT resource management, project management, and performance management, particularly in managing complex multifunctional projects.
• Certification in project management (e.g., PMP, PRINCE2).
• SAP S/4 RISE Implementation is critical for this role. Experience is required showing delivery spanning multiple geographies/legal entities and Integrations with Non-SAP systems.
• Success Factors/Ariba delivery will be considered an advantage.
• Strong understanding of IT Governance, processes, and methodologies – waterfall and agile methodologies and qualifications, especially in environments with high levels of business process and technical complexity.
• Experience with IT performance management frameworks (e.g., ITIL, COBIT).

Leadership Behaviors

Skills