Purpose of the Job

The Platform Solution Manager - Cargowise is part of the global IT Freight product team with deep knowledge & ownership of Cargowise products & solutions both from functional and technical point of view. The Platform solution manager - Cargowise is to lead the team of associate technical solution manager and developers where applicable.

The overall purpose of this role is to:

• Facilitate meeting and discussion with business & operational decision makers, internal and external system/product specialists, vendors, solution providers and end users.
• Define functional and non-function business requirements and technical specifications.
• Analyze all business processes and suggest system processes to fulfill operational requirements.
• Own all product documentations and ensure all projects & developments are complied with pre-defined set of documentation rules.
• Lead design sessions workshops for mapping, wireframing & prototyping new applications or systems as part of new or enhancing existing business processes, operations, and information process flows.
• Review and analyze the effectiveness and efficiency of existing application or system.
• Support all IT Projects and be part of project team in developing strategies for improving or further leveraging these application/systems.
• Identify and establish scope of applications/systems analysis to define acceptance and success criteria.
• Participate in periodic status meetings and other supportive activities for the project.
• Collaborate in the plan, design, development and deployment of new applications/systems, and enhancement to existing applications.
• Conduct research and analysis on software products to justify and support business cases and investment efforts.
• Support project leaders in manage and controlling delivery scope ensuring that project change management procedures are followed.

Job Description

Customer:

• Facilitate meetings and discussions with business and operational decision-makers, internal and external system/product specialists, vendors, solution providers, and end users to ensure alignment with business goals and requirements.
• Requirement Definition: Define functional and non-functional business requirements and technical specifications to meet operational needs.

People:

• Collaboration: Collaborate with various teams to plan, design, develop, and deploy new applications/systems, as well as enhance existing ones.
• Support project leaders in managing and controlling delivery scope, ensuring that project change management procedures are followed.

Projects:

• Analyze all business processes and suggest system processes to fulfill operational requirements.
• Lead design sessions and workshops for mapping, wireframing, and prototyping new applications or systems, enhancing business processes, operations, and information process flows.
• Identify and establish the scope of applications/systems analysis to define acceptance and success criteria.

Operations:

• Own all product documentation and ensure all projects and developments comply with predefined documentation rules.
• Review and analyze the effectiveness and efficiency of existing applications or systems, identifying areas for improvement.
• Support all IT projects and be part of project teams in developing strategies for improving or further leveraging these applications/systems.
• Participate in periodic status meetings and other supportive activities for the project.
• Conduct research and analysis on software products to justify and support business cases and investment efforts.

Financial Results:

• Support project leaders in managing and controlling delivery scope, ensuring adherence to project change management procedures to maintain budget and timeline integrity.

Job Requirements - Experience and Education

• Bachelor of computer science, Engineering, or related IT field
• Minimum of 7 years’ experience in business system analysis
• Minimum 7 Year of experience in freight forwarding industry.
• Minimum 10 Year of experience in Cargowise system which including functional process knowledge, workflow, technical knowledge, integration
• Knowledge in system integrations and building APIs
• Knowledge in product architecture and roadmap
• Knowledge in building dashboards & reports
• Experience in any order management system is a plus.
• Accounting knowledge- SAP or any ERP is a plus.
• Knowledge of eCommerce & marketplace solutions are a plus
• Knowledge of last mile delivery systems or partners is a plus
• Solid experience across the full project management and software development life cycle
• Proven experience of working in a delivery-focus business analysis role
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Experience working in a team-oriented, collaborative environment
• Solid experience of delivery using Waterfall and Agile (or Hybrid) project management methodology and scrum development approach.
• Experience in being a support desk team member which has defined SLAs & KPIs
• Excellent communication skills internally and externally with customers or operational end users
• Good listening and interpersonal skills & attention to details.

Leadership Behaviors

Skills