Purpose of the Job
The Enterprise Performance & Metrics Manager is responsible for shaping and leading the functional performance measurement and optimization across the Digital & Technology function. This role drives the development of enterprise-wide functional performance frameworks and KPI’s, ensures alignment with D&T Strategic and Functional Roadmap and fosters a culture of data-driven decision-making and continuous improvement.
Operating at a leadership level, the role partners with Senior stakeholders to define strategic and functional KPIs and obtains industry benchmarks for the function, aligned with Aramex’s D&T goals, defines and monitors performance against these metrics and communicates findings to drive data-driven decision-making.
Additionally, they identify opportunities for process improvement, implement optimization strategies, and ensure the accuracy of performance data, establishes governance around performance reporting, and lead cross-functional initiatives that enhance operational excellence, resource efficiency and portfolio value realization.
Job Description
1. Customer
- Influence strategic planning and investment decisions through data-backed narratives ensuring customer needs are reflected in strategic priorities.
- Benchmark D&T Functional performance against global standards and industry best practices enhancing customer satisfaction through competitive performance.
- Drive benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring D&T Transformational and BAU initiatives deliver tangible value to customers and stakeholders.
2. People
- Partner with senior D&T leaders across functions to co-create KPIs and performance dashboards that support strategic priorities building alignment and shared ownership of performance goals.
- Present performance insights and recommendations to D&T Leadership-led forums and relevant governance, delivery and monitoring boards helping to facilitate informed decision-making and leadership engagement.
3. Operations
- Define and lead the enterprise D&T performance strategy, ensuring alignment with D&T Strategic/Operational goals and transformation initiatives
- Establish governance structures for performance reporting, including cadence, accountability, and escalation mechanisms ensuring disciplined execution and transparency.
- Lead the development of advanced analytics models to forecast performance trends and identify strategic opportunities enabling proactive operational planning and agility.
- Support the strategic portfolio view of all D&T initiatives, ensuring alignment with enterprise priorities and resource optimization.
- Govern vendor performance metrics and ensure strategic alignment with sourcing and procurement strategies.
4. Financial Result
- Support prioritization and budget allocation discussions with Finance, D&T Leadership and appropriate forums.
- Lead performance reviews of financial metrics, including cost efficiency, budget adherence, and value delivery.
- Drive, track and report on benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring financial returns on investments are measured and achieved.
Job Requirements - Experience and Education
- Bachelor’s degree in Finance, Business Administration, Data Science, Information Systems, or related field.
- Minimum 12+ years of experience in performance strategy, enterprise metrics, or digital transformation. Role in Financial Planning and Reporting would be considered advantageous.
- Proven track record of influencing executive decision-making through performance insights.
- Understanding of IT governance, Business Analysis or Portfolio or Project management & reporting.
- Expertise in advanced analytics tools (e.g., Power BI, Tableau, Python, R) and performance management frameworks (e.g., ITIL, COBIT, OKRs).
- Experience in managing cross-functional teams and driving enterprise-wide initiatives.
- Solid experience in KPI / performance framework design.