Purpose of the Job

• Lead and manage the regional integration team in executing integration projects.
• Develop and implement integration strategies that align with the organization’s digital and technology goals.
• Serve as the primary point of contact for regional integration projects, ensuring effective communication with stakeholders.
• Design and oversee the implementation of integration solutions that meet business needs and technical requirements.
• Ensure that all integration activities comply with organizational standards and regulatory requirements.
• Collaborate with central and regional D&T teams to ensure alignment of integration projects with global strategy.
• Identify and mitigate risks associated with integration projects.
• Drive continuous improvement in integration processes and methodologies.
• Provide technical guidance and support to the integration team.
• Foster strong relationships with external customers and partners to facilitate smooth integration.
• Monitor and report on the progress of integration projects, ensuring they are completed on time and within budget.

Job Description

Customer:

• Enhance customer satisfaction through efficient and reliable system integration.
• Ensure seamless data exchange and interoperability with customer systems.
• Reduce integration-related downtime and disruptions for customers.
• Improve customer engagement through responsive and proactive integration support.

• Build strong relationships with customers by understanding their integration needs and providing tailored solutions.

People:

• Develop and maintain a skilled and motivated integration team.
• Foster a collaborative and innovative team culture.
• Provide training and professional development opportunities for team members.
• Set clear performance goals and provide regular feedback and coaching.
• Recognize and reward team achievements and contributions.

Operations:

• Ensure the successful delivery of integration projects within the region.
• Manage integration project lifecycles, from planning to execution and maintenance.
• Implement best practices and standards for system integration.
• Ensure integration solutions are scalable, secure, and maintainable.
• Coordinate with central D&T and other regional teams to ensure consistency and alignment.
• Address and resolve integration issues promptly and effectively.
• Optimize integration processes to improve efficiency and reduce costs.
• Maintain comprehensive documentation for all integration projects.
• Conduct regular reviews and audits of integration activities.
• Ensure compliance with data privacy and security regulations in all integration activities.
• Monitor integration performance and implement improvements as needed.
• Manage vendor relationships and ensure effective use of third-party integration tools and services.
• Facilitate knowledge sharing and collaboration within the integration team and across the organization.
• Drive innovation in integration solutions to support evolving business needs.

• Ensure alignment of integration activities with business continuity and disaster recovery plans.

Financial Result:

• Manage the budget for regional integration projects.
• Ensure cost-effective delivery of integration solutions.
• Identify opportunities for cost savings and efficiency improvements in integration activities.
• Monitor and control expenditures related to integration projects.

Job Requirements - Experience and Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Extensive experience in systems integration, with a focus on external systems and customer integration.
• Strong understanding of integration technologies, protocols, and standards.
• Proven track record of managing and delivering complex integration projects.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience in managing budgets and financial planning for integration projects.
• Knowledge of data privacy and security regulations.
• Ability to work effectively in a matrixed organization.
• Demonstrated ability to lead and motivate a high-performing team.
• Experience in vendor management and contract negotiation.
• Familiarity with the latest integration tools and technologies.exts.

Leadership Behaviors

Skills