Purpose of the Job

To lead the implementation, optimization, and day-to-day operations of enterprise infrastructure platforms across on-premises and cloud environments.

This role combines hands-on technical execution with emerging leadership responsibility, ensuring high availability, security, and performance of infrastructure services while supporting strategic initiatives defined by management.

The Associate Manager acts as a technical owner and delivery driver, bridging architecture and operations, and ensuring infrastructure platforms are scalable, secure, and aligned with business needs.

Job Description

Customer

• Ensure high availability and reliability of infrastructure services, minimizing disruptions to business operations.
• Lead resolution of complex infrastructure incidents and escalations, acting as a technical subject matter expert.
• Drive root cause analysis (RCA) and implement preventive measures to enhance service stability.

Collaboration and Communication

• Collaborate with cross-functional teams (Security, Networking, Applications, DevOps) to ensure seamless infrastructure service delivery.
• Provide regular updates on infrastructure status, incidents, and ongoing initiatives to management.
• Mentor junior engineers and analysts, supporting skill development and technical growth.
• Act as a technical escalation point and guide best practices adoption across teams.

Data, Asset Management, and Analysis

• Monitor infrastructure performance, capacity, and availability, ensuring proactive optimization.
• Maintain accurate documentation for infrastructure architecture, configurations, and operational procedures.
• Support asset lifecycle management (hardware, software, cloud resources) with proper tracking and governance.
• Analyze system trends and recommend improvements to enhance performance and efficiency.

Financial Results

• Support cost optimization initiatives across infrastructure platforms (cloud and on-prem).
• Identify and implement efficiencies in resource utilization and provisioning.
• Contribute to infrastructure budget planning by providing technical input and cost forecasts.

Operations & Technical Ownership

• Infrastructure Management: Operate and maintain on-prem and cloud infrastructure ensuring performance, reliability, and security.
• Cloud & Platform Engineering: Implement scalable cloud solutions and support hybrid infrastructure environments. Hands on experience provisioning and implementing AWS infrastructure (EC2, EKS, S3, VPCs, etc) & landing zones.
• Network & Systems Support: Support network components, virtualization platforms, and compute/storage services.
• Security & Compliance: Enforce infrastructure security controls and support compliance requirements.
• Disaster Recovery & Resilience: Support design, provisioning and testing of disaster recovery and business continuity plans.
• Automation & IaC: Develop and maintain automation scripts and Infrastructure-as-Code (IaC) to improve provisioning and operations.
• Patch & Vulnerability Management: Ensure infrastructure components are regularly updated and secured.
• Monitoring & Observability: Implement and manage monitoring tools to ensure proactive incident detection and resolution.
• Vendor & ISP Coordination: Work with vendors and service providers to ensure service delivery and issue resolution.

Job Requirements - Experience and Education

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6–8 years of experience in IT infrastructure, with strong hands-on technical expertise.
• Relevant certifications (AWS, GCP, VMware, etc.) are highly desirable.
• Proven experience managing enterprise environments across cloud (AWS, GCP & Azure) and on-prem infrastructure.
• Strong knowledge of:
  • Virtualization technologies (VMware, Hyper-V)
  • Networking (LAN/WAN, VPN, firewalls)
  • Operating systems (Windows/Linux)
  • Infrastructure security and compliance standards
• Experience with automation, scripting, and Infrastructure-as-Code (IaC) tools. Terraform preferred.
• Good understanding and hands on expertise with high availability, disaster recovery, and performance optimization strategies.

Leadership Behaviors

Skills