Purpose of the Job

Monitoring Express and domestic operation to ensure effective and efficient work flow in line with the standards procedures and policies

Job Description

• Manage the operational excellence of the Pretoria Operations.
• Deliver sustainable cost benefits to the business.
• Ensure that all operational aspects are managed in accordance with company requirements
• Manage and deliver projects within time and budget when required.
• Interact with Sales and create a pro-active working relationship to enable us to deliver world class service.
• Manage the operations and any other tasks required to meet company requirements
• Implement and meet agreed KPI’s.
• Develop a culture of pride and excellence in your area of responsibility.
• Ensure that agent SLA’s are met and enforced.
• Manage all assets under your control correctly.
• Effective and efficient management of collections and deliveries
• Compile Route Optimization reports as well as SLA reports
• Problem identification, analysis and implementation of solutions
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• Monitoring and ensuring the safety and security of staff

Job Requirements - Experience and Education

• Matric (Grade 12)
• Tertiary qualification in Logistics is advantageous
• MS Office applications (Word, Excel, PowerPoint & Outlook) and Power BI would be advantageous
• Must have at least 5 years’ experience in Domestic courier operations
• Must have minimum 2 years experience managing a team
• Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)

Leadership Behaviors

Skills