CRM Leader
Location -Pretoria , ,South Africa (ZA)
Job ID -6058
Position: Regional Retention Manager I CRM Leader - Inland
Location: Pretoria
Regions: Pretoria, Rustenburg, Nelspruit, and Polokwane
Key Responsibilities
- Manage CRM Executives in all 4 regions (Pretoria, Rustenburg, Nelspruit, and Polokwane), you will also be required to travel to these regions on a regular basis.
- Support new business growth in all 4 regions.
- Support & drive retention and growth commercial strategy that supports the goals of Aramex.
- Develop and nurture a strong commercial team capable of delivering the expected results!
- Achieve set revenue and growth targets by developing full supply-chain solutions throughout existing customer base.
- Collaborate with key internal stakeholders, operations, finance, vertical managers and exco – team support approach.
- Support and coach critical retention and growth activities within the team.
- Seek business opportunities to grow market share.
- Monitor competitor’s activity.
- Perform customer visits with the commercial team members.
- Assist in customer supply-chain mapping workshops, whiteboard sessions, value proposition development and solution presentations.
- Assist team in managing accounts under threat, take accountability of lost accounts.
- Drive aramex PGI strategy (protect, grow & innovate).
- Drive aramex SAP strategy (strategic account planning).
- Day to day management of the commercial retention team (performance management, learning and development for both group and individual learning paths).
- Monitor and report on overall retention and growth activities, including revenue performance, visitations, and prospecting.
- Aggressively manage CRM pipelines.
- Aggressively pursue referrals from customer base for growth opportunities.
- Daily, weekly and monthly reporting.
Minimum Requirements
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor’s Degree or similar qualification and/or experience
- 5 years Corporate Sales experience
- 3 years Management experience
- Need to have worked for reputable corporates
- Proven track record of having made target and successfully lead a sales team
- Industry experience with understanding of full Supply Chain is a necessity
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
Competencies
- Strategic Thinking
- Innovation
- Problem Analysis
- Decision Making
- Drive for results
- Building effective teams
- Customer focus
- Adaptability
Skills
- Customer Focus
- Communication and Interpersonal
- Planning/ Organizing + Time Management
- Presentation Skills
- Negotiation Skills
- Coaching and development
- Team Building
- Leading and motivating
- Problem solving and Decision Making
- Creative Thinking and Innovation
- Strategic and Consultative Selling
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.