Purpose of the Job

Job Description

• Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service with the airlines.
• Communicate with carriers, overseas agents, and customers via telephone and email.
• Take booking requests and export customer service calls.
• Ensure current buying/selling rates are set up for every export shipment.
• Complete proper export documentation and send pre-alerts.
• Request documents from the shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI.
• Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Create quotations for individual shipments, including estimating prices for the shipper and selecting transportation companies to use.
• Review standard operation procedures to ensure compliance with all regulations, TSA, ISO.
• Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, documentation, and billing
• Process data through the company’s system and submit shipment information to various government agencies as required
• Process bills of landing for outgoing shipments.
• Track and review shipping status to ensure timely departure/delivery of freight; enter milestone data.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association and Code of Federal Regulations.

Job Requirements - Experience and Education

• Prior experience in freight forwarding / logistics environment (Preferred)
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Must have a collaborative and team player personality
• Basic English reading, writing and arithmetic skills required. Minimum high school diploma or equivalent.
• Knowledge of office processes, procedures, and technology.
• Hazardous Materials training in accordance with regulations.
• Knowledge of government regulations including but not limited to TSA, CBP, ITAR, and EAR
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Leadership Behaviors

Skills