Purpose of the Job

Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.

Job Description

MAIN DUTIES AND RESPONSIBILITIES 

• Compliance with the clearance of courier imports

• Handle customer calls and deal with customer queries

• Track & Trace of inbound shipments

• Freedom shipments

• Resolve station problem queues

• Clear outstanding shipments

ADDITIONAL REQUIREMENTS

1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Station Manager/CEO from time to time. Subject to adequate experience and/or training.
2. To participate in the annual performance appraisal and objective setting scheme. 
3. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
4. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
5. To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development. 

Job Requirements - Experience and Education

• Has an understanding of Import Clearances 
• Has an understanding of Customer Services
• Proficiency in Impatex and CNS required
• Proficiency in Excel and Word required
• An understanding of worldwide geographical locations 

Leadership Behaviors

Skills