About the Role

Key responsibilities include:

• Leading and developing depot teams, company drivers, customer service teams, and Courier Franchisees. 
• Driving operational performance and achieving service and KPI targets. 
• Managing daily depot operations to ensure efficient freight movement and service delivery. 
• Building strong relationships with Courier Franchisees and supporting their ongoing success. 
• Managing operational budgets, costs, and P&L exception reporting. 
• Ensuring compliance with company policies, franchise agreements, and regulatory requirements. 
• Acting as the regional Health & Safety lead and promoting a strong safety culture. 
• Coaching, mentoring, and developing teams to achieve outstanding results.
• Driving continuous improvement initiatives that enhance productivity, profitability, and customer satisfaction.

To be successful in this role:

• Proven experience leading large and diverse operational teams.
• Strong leadership skills with the ability to motivate and influence others.
• A results-driven approach with strong commercial acumen. 
• Excellent communication and relationship-building skills. 
• Strong analytical and problem-solving capabilities.
• Customer-focused mindset with a commitment to service excellence. 
• Experience in logistics, transport, courier, freight, or operational leadership environments will be highly regarded. 

Leadership Behaviors

Skills