Location: New York

Purpose of the Job

Aramex is seeking a motivated and customer-focused Telesales Lead Qualifier to join our sales team. The primary responsibility of this role is to identify, qualify, and nurture inbound and outbound leads, and support the sales force by creating quality appointments and opportunities. In addition, The Telesales & Lead qualifier will be in charge of developing an SME portfolio. The ideal candidate is passionate about sales, understands the logistics industry, and thrives in a fast-paced environment.

Job Description

• Proactively reach out to potential leads via phone, email, and other digital tools to qualify their logistics and shipping needs.
• Conduct initial discovery calls to understand customer requirements and determine fit.
• Nurture and qualify leads before passing them on to the appropriate field or inside sales representative.
• Maintain accurate records of calls, conversations, and outcomes in the CRM system (Salesforce).
• Work closely with the marketing and sales teams to follow up on campaign leads, event leads, and database contacts.
• Schedule qualified appointments and demos for the sales team.
• Identify decision-makers and influencers within target accounts.
• Grow and develop a portfolio of SME customers through proactive prospecting and account development.
• Stay up to date with Aramex’s services, value propositions, and market differentiators.
• Meet and exceed daily/weekly KPIs, including number of calls, qualified leads, and conversions.
• Provide regular feedback on lead quality and market trends to improve future targeting.

Job Requirements - Experience and Education

Leadership Behaviors

Skills