Freight Operations Executive

Overview of Role:

Responsible for end to end control of all shipments coming into and out of Roadfreight depot in Trafford Park. Highly focused, administrative role so attention to detail is essential.

Main Duties and Responsibilities:

1. Manifest daily export trailers and send related pre-advices

2. Update collection and delivery status in a timely manner

3. Responsible for web bookings

4. Monitor, chase and process all POD’s ensuring timely updating of internal system.

5. Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window

6. All related administrative activities in the Roadfreight department.

7. Contact hauliers to provide quotations for special collections/deliveries

8. Monitor and deal with transport queries by liaising with other depots

9. Checking that collections are clear and populating the planning sheet

10. Responsible for creation and issuing of run sheets detailing all collections and deliveries

11. Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments

12. Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email, ensuring satisfactory and timely resolution

13. Data entry with attention to detail

14. Transport planning for same day collections

15. Adding accruals

16. Creating movements for subcontractors

Key skills & attributes:

1. Proficiency in Microsoft Excel, Word & Outlook

2. Highly organised and a team player

3. Deadline focused

4. Flexible, adaptable and quick to learn

5. Ability to work on own initiative

6. Excellent communication skills

7. Detail focused

8. Must be able to work well under pressure

9. Fluent English, both written and spoken is essential

10. Possess a positive outlook, promoting constructive responses to the challenges of work 2 Initials ____

11. Knowledge of European groupage is advantageous

Additional Requirements

: 1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Company from time to time. Subject to adequate experience and/or training.

2. To participate in the annual performance appraisal and objective setting scheme.

3. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.

4. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.

5. To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.