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Credit Officer

Location-London  ,United Kingdom (GB) 

Job ID -5008

Key Skills


  1. Excellent Customer service skills and building client relationships
  2. Demonstratable Experience within a high-volume Collections environment.
  3. Results driven and can work with minimal supervision.
  4. Must be able to maintain Calm when working in a pressured environment.
  5. Excellent written and verbal communication skills.
  6. Microsoft Excel Intermediary, Microsoft Word and Microsoft Teams.
  7. Must be familiar with Collecting payments using online Credit Card systems, BACS, CHAPS Cheques.
  8. Experience of dealing with all levels of Customers (internal & external).


Specific Areas of Responsibility


  1. Actively chase customers for payment of overdue invoices and undisputed amounts, ensuring customers are advised of the consequence of non-payment.
  2. By Phone & E-mail –-Any non-payment issues are reported to the relevant leaders.     
  3. Phone calls & e-mails are monitored to ensure you retain a specific standard & follow our set of unique collection principles (adhere to the company’s Credit control policy) 
  4. Examples:  Remain polite, friendly, approachable, courteous  
  5. Never show any disservice to our company and or our employees.
  6. Track the query to resolution to ensure the case is closed.
  7. Take ownership of Incoming Calls and the speedy resolution to the respective workflows / teams.




Key Experience


  1. Minimum of 2 years relevant experience
  2. Experience in working within a finance team
  3. Experience working in the freight & logistics industry
  4. Fluent English is essential




Additional Requirements:


  1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Accounting Manager/CEO from time to time. Subject to adequate experience and/or training.
  2. To participate in the annual performance appraisal and objective setting scheme.
    To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
    It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
  3. To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.