Purpose of the Job

Responsible for end-to-end control of all shipments coming into and out of the Roadfreight depot, liaising with customers and ensuring the continued high service levels Aramex prides itself on. Highly focused, operational and administrative role so attention to detail is essential.

Job Description

1. Manifest daily export trailers and send related pre-advices
2. Scan all freight leaving the depot
3. Update collection and delivery status in a timely manner
4. Responsible for web bookings
5. Monitor, chase and process all POD’s ensuring timely updating of internal system.
6. Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window
7. Compile and issue all daily, weekly and monthly reports as required, ensuring all KPI’s and SLA’s are met
8. Submit clearances with 3rd Party Brokers
9. Analysis of new customer and at-risk-customers based on performance
10. Maintaining log of customer claims
11. All related administrative activities in the Roadfreight department.
12. Contact hauliers to provide quotations for special collections/deliveries
13. Relay accurate details for each trailer to our internal customs team to allow them to create transit documents for each trailer.
14. To ensure that each driver has the correct transit documents to enable them to comply with customs regulations at each port.
15. Monitor and deal with transport queries by liaising with other depots
16. Checking that collections are clear and populating the planning sheet
17. Responsible for creation and issuing of run sheets detailing all collections and deliveries
18. Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments
19. Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via face-to-face, phone and email, ensuring satisfactory and timely resolution
20. Data entry with attention to detail
21. Transport planning for same day collections
22. Adding accruals
23. Creating movements for subcontractors

Additional Requirements:

1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Company from time to time.  Subject to adequate experience and/or training.
2. To participate in the annual performance appraisal and objective setting scheme.
3. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
4. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
5. To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.

Key skills & attributes:

 Proficiency in Microsoft Excel, Word & Outlook

1. Highly organised and a team player
2. Deadline focused
3. Flexible, adaptable and quick to learn
4. Ability to work on own initiative
5. Excellent communication skills – both verbally and written
6. Detail focused
7. Must be able to work well under pressure
8. Fluent English, both written and spoken is essential
9. Possess a positive outlook, promoting constructive responses to the challenges of work
10. Knowledge of European groupage is advantageous

Job Requirements - Experience and Education

• Bachelor’s degree in business or any other field
• 1-2 years of relevant working experience in the Freight Forwarding industry
• Experience in operations and broad knowledge of regulations
• Cargowise experience preferred
• Excellent MS office skills: Word, Excel and Power Point
• Good commands in professional emails writing

Leadership Behaviors

Skills