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Logistics Operations Manager

Location -[[Kuwait]] [[Ardiya]] ,[[Kuwait]] 

Job ID -[[4951]]


Manage all warehousing activities efficiently and as per standards to meet SLAs and arrange for any shipping requirements.



  • Design and map each customer‘s operation to meet the customer requirements and Aramex standard.
  • Develop strong customer relationships to ensure high levels of service/satisfaction.
  • Set SLA’s for all new customers
  • Reporting any information that might impact company image and brand or functioning.
  • Analyze all customer requests impacting both cost and operational workflow.
  • Attends customer’s meeting as required
  • Ensure identifying direct reports training needs and propose training needed to HR.
  • Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.
  • Facilitate the flow of information horizontally and vertically
  • Set KPI’s and conduct annual review for direct reports
  • Ensure training warehouse staff on customized logistics procedure and requirements for new customers.
  • Recruit, train, develop and mentor direct and indirect reports.
  • Manage, control and direct the warehouse team at all levels.
  • Makes sure the warehouse performance is up to standard.
  • Directly responsible for meeting customers’ SLAs.
  • Analyze dashboard to forecast trends.
  • Adhere to company HSSE, compliance and sustainability corporate policies/processes
  • Acts on all assigned outcomes of the quality audits.
  • Adhere to all shipping and handling legislations.
  • Ensure operation is run according to the cost budgets assigned.
  • Makes sure WMS is updated on time and accurately and as per the procedures.
  • Responsible for maintaining stock accuracy and integrity levels.
  • Continuously reviews operations for opportunities of improvement and initiates needed actions.
  • Perform resource planning.
  • Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.
  • Optimize the workflow process tominimize (any) extra cost.
  • Controls indirect expenses including overtime and consumables.
  • Helps the Supply Chain manager and team in projects costing and resource planning.
  • Take all necessary measures to reduce cost without compromising quality and standards.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.