Share this Job

Credit Manager

Location-Kuwait [[Ardiya]] ,[[Kuwait]] 

Job ID -[[140011]]


To manage the credit team and the entire credit granting process while optimizing sales and minimizing bad debt and ACP.



1. Customer

a. Macro

  • Support the country local management team in decision making related to customers’ account credit limit
  • Manage account customers’ credit files/cases


b. Micro

  • Conduct meetings related to “receivable reporting” with the direct manager, Station management, CMT and Accounts receivable team
  • Coordinate with legal department, debt collecting agencies and government offices regarding the debt defaulters
  • Coordinate with the financial manager and country/station manager regarding the customer credit limit
  • Handle “all accounts receivable” related reporting with the internal and external auditors
  • Generate/Analyze credit reports to Managers for review as required


2. People


a. Macro

  • Set KPI’s and conduct performance review annually for direct reports


b. Micro

  • Participate in hiring and interviewing direct reports in coordination with the direct manager/station manager and the HR team
  • Conduct cross-functional /across-departmental training on credit control policy and procedure to ensure compliance and mitigate credit risk
  • Facilitate the flow of information horizontally and vertically
  • Ensure having a succession plan in place



  • Identify and propose training for direct reports
  • Identify employees with high potential and propose career development plan


3. Operations


a. Macro

  • Manage daily credit department operations
  • Establish work standards and objectives
  • Maintain effective internal control systems


b. Micro

  • Validate credit application form data and assess the credit worthiness of all new credit customers prior to credit account approval
  • Initiate timely action on credit accounts by putting them on hold, on release or cancel as needed
  • Ensure proper maintenance of customers’ credit status in the company’s data base (as per definitions of: normal, legal and/or bad debt status)
  • Run data validation through a monthly report generation to ensure CRM and Financial systems data accuracy
  • Match the current aging report with control accounts on monthly basis.
  • Ensure having 60% confirmation balance from the total receivable on quarterly basis
  • Adhere with company compliance, HSSE and any related corporate policies and standards


4. Financial Results


a. Macro

  • Support sales while limiting credit risk to the organization
  • Minimize bad debts
  • Achieve station ACP and SCT (Station Collection Target)


b. Micro

  • Assist in all accounts receivable related duties
  • Establish customer credit limits and credit terms; ensure the data base updated as per the company policy
  • Submit monthly bad debt provision calculation to the GSO Financial Receivables team for approval and compliance with bad debt write off according to Aramex policy & procedure (as per policy formula)
  • Maintain the “Auto Blocking System”; ensure that all in progress accounts are addressed to the concerned team(s) to help in solving their issues, and if overdue to be paid before 15 days notification period
  • Take all necessary measures when possible to reduce cost without compromising quality and standards

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.