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Customer Service Agent (Kuwaiti Nationals)

Location -[[Ardiya Industrial]] [[Kuwait]] ,[[Kuwait]] 

Job ID -[[4891]]

Purpose: 

Ensure excellent customer service is provided to customers in a timely manner by adhering to set policies and standards to achieve highest satisfaction levels.

 

Roles & Responsibilities:

 

 • Handle all GCS team’s cases, follow up and close all requests On Time.

 •Respond promptly to customer inquiries, solve their problems and escalate when necessary.

 •Following up on the customer cases and constantly updating them.

 •Ensure following up with operations for any special customer needs or to resolve any problematic issues.

 •Ensure building a strong relationship with the customer.

 •Following up on solving problematic issues for blocked accounts.

 •Ensure privacy and confidentiality of customer data in line with the company data security policies.

•Reporting any information that might impact company image, brand or functioning.

•Respond to customer enquiries and provide full information, accurate updates and recommendations on time.

•Close pending cases in a timely manner.

•Handle SRNs and follow up on shipment collections.

•Support in solving bad address cases when and where needed.

•Assist the CMT Sales members by providing offers and rates to customers when needed.

•Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly.

•Promote usage of e-tools and encourage customers to use them.

•Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly.

•Ensure the integrity and accuracy of data updated in the CRM system.

•Adhere to company HSSE, compliance and sustainability corporate policies and standards

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.