Purpose of the Job

The Key Account Manager (KAM) is responsible for managing and growing key customer accounts for express and domestic delivery services. This role focuses on maintaining strong relationships with existing clients while actively identifying and securing new business opportunities. The KAM will ensure service excellence, customer satisfaction, and revenue growth through effective account management, sales execution, and collaboration with internal teams.

Job Description

Account Management & Customer Retention

• Manage and develop strong, long-term relationships with key customers in the express and domestic segment.
• Understand customer needs and provide tailored logistics solutions that improve satisfaction and loyalty.
• Conduct regular business reviews and performance evaluations with clients to identify improvement areas and upsell opportunities.
• Coordinate with operations, customer service, and finance teams to ensure smooth service delivery and issue resolution.

Business Development (Hunt for New Business)

• Actively identify and pursue new business opportunities within the express and domestic market.
• Develop a solid pipeline of potential clients and manage the sales process from lead generation to contract closure.
• Prepare and deliver sales proposals, quotations, and presentations to potential customers.
• Stay updated with market trends, competitor activities, and customer demands to identify growth areas.

Sales Execution & Performance Management

• Achieve individual and team sales targets in line with company goals.
• Use CRM tools (e.g., Salesforce) to manage sales activities, track opportunities, and maintain accurate customer data.
• Prepare regular sales reports and forecasts for management review.
• Support the implementation of company-wide commercial initiatives and process improvements to enhance sales efficiency.

Continuous Improvement & Collaboration

• Work closely with internal teams to ensure seamless execution of customer requirements.
• Provide feedback to improve service offerings and operational efficiency.
• Support training and knowledge-sharing initiatives to enhance team capabilities in customer management and sales execution.

Job Requirements - Experience and Education

• Education: Bachelor’s degree in Business, Marketing, or related field.
• Experience: 5–8 years of experience in Key Account Management or Sales, preferably in logistics, courier, or express delivery industries.
• Proven track record in both account farming and new business hunting.
• Strong understanding of domestic and express logistics operations.
• Proficient in CRM tools (Salesforce preferred), PowerPoint, and Excel.
• Excellent communication, negotiation, and presentation skills.
• Customer-oriented with strong problem-solving and analytical skills.
• Ability to work independently and collaboratively across departments.

Leadership Behaviours

• Execution & Accountability: Deliver on commitments and take ownership of results.
• Growth Mindset: Continuously seek new opportunities for improvement and learning.
• Simplification: Focus on efficiency and clarity in processes and communication.
• Collaboration: Build strong partnerships across functions.

Leadership Behaviors

Skills