Purpose of the Job

The HR Operations and Employee Relations Partner plays a critical role in supporting the execution of HR programs and processes related to employee relations, HR operations, and organizational development. This role is responsible for managing day-to-day HR operations, improving employee engagement, and fostering a positive work environment by addressing employee concerns and aligning HR practices with business goals.

Job Description

• • Administer HR processes, such as onboarding, employee records management, payroll coordination, and benefits administration.
  • Ensure compliance with legal and regulatory requirements related to HR operations.
  • Maintain and update HRIS (Human Resource Information System) data and documentation.
  • Coordinate recruitment processes in partnership with talent acquisition teams and ensure smooth integration of new hires into the organization.
  • Support the design and implementation of HR programs and initiatives to enhance operational efficiency.
  • Act as a primary point of contact for employees to address queries or concerns regarding workplace issues, policies, and procedures.
  • Manage and resolve employee relations issues, including conflicts, complaints, and grievances, ensuring alignment with company policies and legal standards.
  • Foster a positive work environment through proactive engagement and communication with employees at all levels.
  • Conduct investigations on employee complaints and workplace issues, providing recommendations and resolution strategies.
  • Support the performance management process, including setting up evaluations, feedback mechanisms, and tracking performance metrics.
  • Work closely with managers to identify performance improvement strategies and offer guidance on employee development plans.
  • Monitor employee engagement and satisfaction through surveys, focus groups, and informal feedback, and assist in developing action plans based on results.
  • Assist in the development, communication, and implementation of HR policies and procedures in line with company values and local regulations.
  • Ensure consistent enforcement of company policies and guidelines across all departments.
  • Collaborate with HR and business leaders to assess training needs and organize development programs.
  • Provide guidance on career development and succession planning to enhance employee growth and retention.
  • Generate reports on HR metrics such as turnover, retention, employee satisfaction, and grievance resolution.

Job Requirements - Experience and Education

• Bachelor’s degree in human resources, Business Administration, or a related field (master’s preferred).
• 6+ years’ experience in HR operations, employee relations, or a similar role.
• Ability to maintain confidentiality and exercise discretion in sensitive matters.
• Good knowledge and understanding of labour laws
• Ability to communicate effectively and confidantly with senior stakeholders
• Proficiency in HRIS and MS Office Suite.

Leadership Behaviors

Skills