Purpose of the Job

Job Description

1. Contract & 3PL Management

• Oversee end‑to‑end execution of all logistics contracts, ensuring full compliance with contractual terms, performance metrics, and commercial obligations.
• Manage relationships with 3PL partners, ensuring service quality, cost control, and alignment with customer SLAs.
• Drive profitability of contracted operations through accurate billing, cost governance, and contractual adherence.
• Support contract amendments, renewals, and expansion opportunities (e.g., Nelspruit / Altron and national 3PL sites)

2. Operational Leadership

• Provide national support to warehouse teams, ensuring consistent standards and operational discipline across all sites.
• Lead WMS implementation, optimization, and ongoing project management, ensuring high system adoption and data accuracy.
• Drive best‑practice SOP implementation and continuous improvement across all warehouses and 3PL operations.
• Oversee inventory accuracy, stock controls, and end‑to‑end process flow optimization.

3. SLA, KPI & Quality Governance

• Own SLA and KPI delivery, ensuring consistent service performance across all customer contracts and 3PL environments.
• Monitor operational outputs, report on site performance, and initiate improvement actions where required.
• Ensure all quality compliance requirements (client-specific and internal) are met through regular audits and process checks.

Job Requirements - Experience and Education

• 8–10 years’ experience in logistics, supply chain, warehouse operations, or 3PL environment at management level.
• Proven experience managing customer contracts and presenting business solutions to senior stakeholders.
• Degree or studies in Logistics / Supply Chain (preferred).
• Valid Code 08 driver’s license, own reliable transport, and willingness to travel nationally.

Leadership Behaviors

Skills