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Senior BIE Executive

Location -Johannesburg  ,South Africa (ZA) 

Job ID -3864

Job Purpose

The incumbent must be able to investigate, develop and implement processes that will positively impact both Aramex and its clients. This will entail working with various other business units in order to attain the desired outcomes as well as working on projects. The analyst must provide support and training to all users with regards to the InfoAxis, ACI and Reach systems, ensuring proper utilization of the systems.
Understanding of the various business processes, systems and knowledge is vital.


Key Responsibilities
▪ Provide system support on new projects within the business
▪ Provide system guidance and support when new solutions are implemented
▪ To provide instruction and guidance to other personnel within the Solutions team and company, and ultimately facilitating the achievement of goals. This includes system support (ACI,, InfoAxis and Reach)
▪ Ensure the solutions team remains informed of the technologies and capabilities available in the market
▪ Conduct internal audits to ensure that all Aramex users are utilizing the various systems correctly, efficiently and accurately. Systems include but not limited to:
- InfoAxis
- Reach



▪ Offer guidance and support to all Aramex system users
▪ Provide training to Aramex users on systems used such as ACI,, Reach and InfoAxis
▪ Provide solutions and assist with system errors and functional issues
▪ Assist with rate calculations, pricing and fuel calculations (surcharges on monthly basis)
▪ Manage annual rate increases including discounts, rate sheets etc.
▪ Providing InfoAxis support which includes handling user queries and correcting any errors
▪ Manage full security surcharge

▪ Keep EXCO informed of trends within the industry and business

▪ Control rate surcharges, zones, billings, postal codes and deleting waybills when required

Related Procedures
▪ Adhere to all related policies, procedures documented and published under Infohub in the intranet.


Minimum Requirements
▪ Tertiary Education is advantageous
▪ Valid Code 08 driver’s license and own reliable transport
▪ Minimum requirement is a Matric/Grade 12
▪ Advanced Excel
▪ 2-3 years in the courier/logistics industry is advantageous
▪ 5-7 years systems and training experience is essential


Skills & Competencies

▪ Critical reasoning skills
▪ Ability to work well in team environment
▪ Attention to detail
▪ Project management skills
▪ Analytical skills
▪ Exceptional writing and presentation skills
▪ Ability to “think outside the box”
▪ Comfortable with deadlines
▪ Ability to manage people
▪ Financial and statistical analysis proficiency
▪ Probative
▪ Persuasive
▪ Well organized
▪ Flexible
▪ Strong interpersonal skills

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.