Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Johannesburg, ZA
Operations Team Member I
Purpose of the Job
In-house Controller
Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.
Job Description
- Daily monitoring of all high profile accounts
- Daily capturing of POD’s and reconciliation of POD’s
- Resolving of queries
- Compiling reports on a daily basis
- Tracking reports to be sent to clients on a daily basis
- Physical work involved (loading of boxes etc.)
- Daily running of both the Operational and Admin responsibilities of the In-house site
- Manage and assist with all queries related to your client’s consignments, following up with the Aramex office, and also the appointed Accounts Manager
- Ensuring that staff follow the Disciplinary Rules and Guidelines of Aramex as published in the employee handbook
- Daily liaison with Operations is absolutely critical in the smooth running of an In-house operation, thus commitment to communicating daily with them, will ensure that the Service to the client is delivered
Job Responsibilities - Experience and Education
- Minimum requirement is Matric
- One year customer service experience
- Strong communication skills – Excellent command of the English language
- Computer Proficiency
- Proficient to advanced Excel skills
Skills