Purpose of the Job

The operations department is responsible for all physical, administrative and communicative functions in the day-to-day collection, processing, safe handling, movement, routing, storage and follow up of all parcels collected by Aramex in accordance with the service standards as laid out in proposals to clients and in accordance with the company’s standard conditions of carriage.

Job Description

• Management of all operations staff, ensuring that staff are supervised, supported, trained and equipped to perform their tasks properly and professionally

• Consistently monitoring service levels and following up on each case of service failure originating from operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures
• Ensuring all operations staff clock in and out in strict accordance with their set shifts, and that slack timekeeping is monitored and corrective action taken where necessary. Disciplinary action must be instituted against repeat offenders
• That at all times he/she conducts him/herself in a manner which befits the position, leading by example at all times as well as maintaining control of operational issues
• All freight is checked both in and out of the branch against the manifests and that freight is accounted for
• Appropriate planning and sufficient coverage at all times taking into account leave, sickness and resignations
• All equipment (scales, shrink-wrap machines etc.) are maintained in good working order at all times
• Night and weekend operations are properly managed and/or supervised, with due consideration given to service standards, professionalism, dress code, staffing, in-transit security and branch safety & security
• Staff are suitably attired and presented as per the dress code
• Basic discipline is maintained and informing the branch manager when it is not
• That vehicles are in good working order, are maintained regularly in accordance with maintenance specifications, are properly logo’d are completely undamaged and in good working order and are cleaned regularly
• Operational queries are solved by liaising with the CSD Manager and Manager: Accounts Managers

Job Requirements - Experience and Education

• Must have a valid Code 8 Driver’s license and a valid Public Driver’s Permit (PDP) will be advantageous
• MS Office applications (Word, Excel, & Outlook)
• Degree or similar qualification and/or experience
• Strong communication skills
• Minimum 5 years’ experience in operations
• Minimum 3 years’ management experience

Leadership Behaviors

Skills