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Key Account Controller

Location-Johannesburg  ,South Africa (ZA) 

Job ID -2978

 

Key Accounts Controller 

 

AREA: Johannesburg [based at client site]

 

Job Purpose

Responsible for the day to day operation of key accounts, developing and creating value across the various functions and levels of the customer organization and maximizing revenue growth.

 

Responsibilities

Establish productive professional relationships with key personnel.  

Perform daily, weekly and monthly duties.

 

Core nature of duties: [domestic & express]

  • Daily Control Tower:

 

Booking and tracking all daily collections (Domestic National reverse logistics inbound to customer)   

 

  • Solving and escalating missed collections internal and to the customer
  • Daily collection report twice a day Detailed shipment update
  • Liaising with National operations and 3rd party agents

 

Booking and tracking all daily IMPEX (Repair and repair from BLNS)

 

  • Pre alerting origin country  
  • Prepare documentation for Export
  • Manage Daily Report

 

Daily dash board to client on overview of account: SLA, POD’s outstanding and Problem shipments

 

  • Weekly operation meetings:
    • Facilitating conjoined meeting between Aramex and customer
    • Minute meetings and find resolution to concerns
    • Facilitate National skype call with Aramex OPS/ POD department to resolve any issues which occurred during the week
    • Weekly meetings with Aramex outbound team 

 

MINIMUM REQUIREMENTS

  • Minimum requirement is a Matric (Grade 12) qualification
  • 5 Years customer service experience
  • 2 Years administration skills ( minutes & agenda)
  • 2 Years account management  
  • Advanced Excel, power points & Power BI skills 

 

SKILLS AND COMPETENCIES

  • Ability to work independently with minimum supervision
  • Strong communication - Written & Verbal
  • Planning, organising and time management
  • Customer Focus
  • Adaptability
  • Sense of urgency
  • Problem solving skills

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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