IT Manager

Long Description

Job Purpose
•Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, networks, servers, and telecommunications systems. Ensure that systems are secure, reliable, and scalable to support the organization's operations.
•Lead local digital infrastructure team, to ensure that the innovative set of IT solutions enable the business to achieve its strategic objectives.
•Develop and implement IT strategies aligned with the organization's overall goals and objectives. This may involve assessing current technology infrastructure, identifying areas for improvement, and planning for future technology needs.

Key Responsibilities
Customers:
▪Manage helpdesk services, ensuring timely and effective response to user inquiries and incidents.
▪Deliver training programs and materials to educate end-users on IT systems, applications, and best practices.
▪Communicate effectively with stakeholders, senior management, and staff, providing updates, status reports, and recommendations on IT-related matters.

People:
▪Lead and manage a team of IT professionals, including technicians, system administrators, and support staff.
▪Assign tasks, set goals, and evaluate performance to ensure the team meets objectives and maintains high standards of service delivery.

Project:
▪Lead IT projects within the local area, from initiation to completion, ensuring that they are delivered on time, within budget, and according to specifications.
▪Generate reports and analytics to track key performance indicators, monitor IT performance, and communicate outcomes to stakeholders and senior management.
▪Enforce security measures, policies, and procedures to protect the organization's IT assets, data, and systems from cybersecurity threats and breaches.
▪Prioritize IT projects and initiatives based on strategic objectives, resource availability, and return on investment.
▪Maintain accurate records, documentation, and inventory of IT assets, configurations, and procedures.

Minimum Requirements

• .Minimum requirement is a Matric (Grade 12) qualification
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent proven prior experience in relevant role.
• Minimum 5 yearsf experience working in IT operations.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on IT infrastructure and operational best practices
• Own Transport (Reliable)

Skills

• Communication - Written & Verbal
• Attention to detail
• Problem solving
• Multi-tasking

Competencies

• Customer service orientation
• Communication (Verbal & Written)
• Teamwork
• Planning and organising
• Must be able to work independently and use initiative
• Must be able to work under pressure