Purpose of the Job
The Head of Express & Air Freight - Sub-Saharan Africa is responsible for leading, growing, and transforming Aramex's Express and Air Freight business across the Sub-Saharan Africa region.
The role owns the regional business strategy, commercial performance, product development, operational governance, customer growth, network optimization, and profitability of the Express and Air Freight portfolio across all SSA markets.
As a key member of the Regional Leadership Team, the Head is accountable for driving sustainable revenue growth, market share expansion, customer experience excellence, air network competitiveness, and operational efficiency while ensuring alignment with Aramex's global strategy.
The position serves as the executive owner of the Express and Air Freight product portfolio within SSA and is responsible for delivering best-in-class service offerings, strengthening strategic airline and industry partnerships, and accelerating Aramex's position as the preferred logistics and transportation provider throughout the region.
Job Description
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Develop and execute the regional Express & Air Freight strategy, driving business growth, market expansion, service innovation, digital transformation, and alignment with corporate objectives across Sub-Saharan Africa.
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Own full P&L performance for the Express & Air Freight portfolio, including revenue growth, profitability, pricing, budgeting, forecasting, operational productivity, and achievement of financial and commercial targets.
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Lead the development, commercialization, and competitiveness of the Express and Air Freight product portfolio, including network expansion, airline partnerships, capacity optimization, trade lane development, and customer-focused solutions.
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Drive operational excellence by optimizing network performance, service quality, cross-border connectivity, automation, scalability, governance, and operational efficiency across all markets.
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Accelerate commercial growth through strategic account management, executive customer engagement, customer acquisition and retention initiatives, complex commercial negotiations, and integrated logistics solution selling.
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Champion customer experience excellence by improving service reliability, customer satisfaction, retention, service transparency, and resolution of critical customer and operational issues.
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Lead digital innovation and data-driven decision-making through the adoption of automation, analytics, AI-enabled solutions, and emerging logistics technologies to enhance business performance and customer experience.
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Build and develop a high-performing regional organization by leading, coaching, and mentoring leadership teams, strengthening succession pipelines, promoting employee engagement and diversity, and fostering a culture of accountability, innovation, and continuous improvement.
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Ensure compliance with regulatory, governance, safety, security, and quality standards while managing risk, business continuity, and sustainable organizational capability development across the region.
Job Requirements - Experience and Education
- Bachelor's Degree in Logistics, Supply Chain, Transportation, Aviation Management, Business Administration, Commerce, or related field.
- MBA or master’s degree preferred.
- 15-20+ years of experience within Express, Air Freight, Transportation, Aviation Cargo, Freight Forwarding, Logistics, or Supply Chain industries.
- Minimum 8-10 years in regional or executive leadership roles.
- Proven experience managing multi-country operations and regional product organizations.
- Strong experience in Express transportation networks and Air Freight management.
- Demonstrated responsibility for significant P&L ownership and business growth.
- Experience working with airline carriers, air cargo providers, global forwarding networks, and transportation partners.
- Proven track record leading large-scale transformation, network optimization, and product growth initiatives.
- Experience operating in complex, high-growth emerging markets.