Purpose of the Job

In partnership with the Global Commercial Excellence Team, the CRM Leader will be responsible for overseeing and directing the platforms, tools, and processes that drive commercial force effectiveness and business intelligence across the country. the CRM Leader will be accountable for enabling our sales organization and business strategies through providing creative solutions and insights over the design and implementation of our sales organization, effectiveness of programs, and deployment of tools within both the direct and indirect channels.

Job Description

Key Responsibilities

• Establish productive professional relationships with key personnel particularly decision makers (FD’s, MD’s, CEO’s etc.)
• Perform daily customer visits – Seeking Growth opportunities Min 3 customer visits a day
• Responsible for teams monthly down trade report & visiting these customers.
• Achieve Team Growth target (Cross sell and upsell with CRM’s in their portfolios)
• Sign of on implementation plan between CRM & Sales (SOP etc.)
• Monthly CRM Reporting – National result tracker and commission 
• Annual rate increase (Project manager form end to start)
• Support / care take CRM portfolios during extended absence.
• Drive data analytics – Power bi-reporting internal and to customers
• Build solid relationship with team, providing guidance and on the job assessment.
• Schedule CRM weekly team meetings
• Adhoc support to Commercial manager

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor of Commerce Degree or similar qualification
• 3 Year corporate experience in managing a portfolio of clients
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experiences advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills

Leadership Behaviors

Skills