Air Freight Operations Team Member

Purpose of the Job

Focal Point of Contact with clients for freight related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines / shipping lines after identifying the best solution for the customer.

Job Description

• Identify Freight Requirement & Provide Freight Solution to customer
• Develop relation with the customer
• Achieve the overall freight numbers for the customers assigned
• Report any failure to the line manager and ensure client is updated on time.
• Coordinate with multiple stakeholders internally
• Procure & Negotiate Rates with carriers / agents and offices
• Quote Submission CW1
• End to end follow up on shipment life cycle (OPS to execute)
• Re-quotation if required
• Shipment Creation CW1
• Ensure Cargo wise adoption & milestone status update integrity is 100%
• Monitor & manage airlines relations on a station level for a better buying power
• and lead negotiation of
• adhoc or contracted rates to provide more competitive
• rates to customers
• Coordinate with costing leader for RFQs, projects & tenders whenever required

Job Responsibilities - Experience and Education

• Bachelor’s degree in business or any other field
• 3-4 years of relevant working experience in the Freight Forwarding industry
• Knowledge about global trade lanes, airlines & air freight solutions
• Experience in Customer service and handling Key business client, airline & rate
• negotiation
• Cargo wise experience preferred
• Excellent MS office skills: Word, Excel and Power Point
• Essentials: Microsoft Excel & Cargo wise
• Good commands in professional emails writing

Skills