IT Executive - Jeddah

Location: Jeddah, Saudi Arabia

Grade: E6

Purpose of the Job

As an IT Executive at Aramex, you will manage and maintain overall IT infrastructure, including network connectivity, hardware, software, databases, and other related systems

Job Responsibilities 

Technical Expertise:

• Install, configure, and troubleshoot computer hardware, operating systems, and applications.
• Join devices to the company domain (aramex.com).
• Monitor and maintain the health and performance of computer systems and networks.
• Diagnose and resolve hardware or software faults.
• Replace faulty hardware components as needed.
• Provide technical support to staff and clients, including troubleshooting issues and offering step-by-step guidance.
• Support the rollout of new IT applications.
• Configure network switches, routers, and access points (Aruba HP, Cisco).
• Manage printing servers, shared file servers, and DHCP servers.

User Support and Training:

• Set up new user accounts, manage profiles, and handle password issues.
• Create and manage email accounts.
• Respond to technical support requests within established timeframes.
• Work diligently to resolve issues until completion (or escalate appropriately).
• Prioritize and manage multiple open cases efficiently.
• Build strong working relationships with internal and external stakeholders, including software developers.

Technology Management and Improvement:

• Test and evaluate new technologies to identify potential benefits.
• Implement the latest software security patches and updates.
• Monitor local server health and network connectivity for all branches within the station.
• Manage local SQL servers (where applicable).
• Maintain an annual inventory of all IT assets (hardware and software).

Collaboration and Efficiency:

• Collaborate with the IT team to achieve departmental goals.
• Continuously develop and improve your technical skills.
• Facilitate the flow of information across all levels of the organization.
• Strive to achieve set annual KPIs and identify areas for personal skill development.
• Implement departmental strategies to support IT station goals.
• Participate in the implementation of new IT systems.
• Assist in managing IT resources and tools, recommending cost-saving measures where applicable.
• Identify IT requirements for inclusion in the IT budget.

Job Requirements (Experience and Education)

• Saudi Nationality
• Bachelor’s Degree in computer science, software engineering, IT or a related field
• We welcome fresh graduates, and experience in IT role is a plus
• IT-related certifications or diplomas is a plus
• Excellent communication and interpersonal skills
• Proficiency in programming language is a plus
• In-depth knowledge of and trouble shooting experience with Windows and office applications