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Customer Success Specialist (Freight) - Dammam

Location: Dammam, Saudi Arabia

Grade: E6

Job Purpose

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels


Job Responsibilities

  • Provide excellent customer service for customers as per Aramex CS standards
  • Handle all GCS cases, follow up and close all requests
  • Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them
  • Manage and meet customer expectations
  • Respond to all customers enquiries to improve their customer service experience
  • Serve all customers enquiries and provide full information and advice
  • Close pending cases on a timely manner
  • Achieve Aramex customer service KPIs Pass the customer service audits
  • Support to solve the bad address shipments if needed
  • Implement Customer Service KPIs

Job Requirements (Experience and education)

  • Bachelor's Degree required
  • Expereince working as Freight is a must
  • Experience working in a matrix environment and analytical experience highly desirable
  • 3 years related work experience desirable
  • 1 years’ experience in Sales Operations or Commercial Finance desirable