Customer Success Specialist (Freight) - Dammam

Location: Dammam, Saudi Arabia

Grade: E6

Job Purpose

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels

Job Responsibilities

• Provide excellent customer service for customers as per Aramex CS standards
• Handle all GCS cases, follow up and close all requests
• Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them
• Manage and meet customer expectations
• Respond to all customers enquiries to improve their customer service experience
• Serve all customers enquiries and provide full information and advice
• Close pending cases on a timely manner
• Achieve Aramex customer service KPIs Pass the customer service audits
• Support to solve the bad address shipments if needed
• Implement Customer Service KPIs

Job Requirements (Experience and education)

• Bachelor's Degree required
• Expereince working as Freight is a must
• Experience working in a matrix environment and analytical experience highly desirable
• 3 years related work experience desirable
• 1 years’ experience in Sales Operations or Commercial Finance desirable