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Customer Success Specialist (Freight) - Dammam
Location: Dammam, Saudi Arabia
Grade: E6
Job Purpose
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels
Job Responsibilities
- Provide excellent customer service for customers as per Aramex CS standards
- Handle all GCS cases, follow up and close all requests
- Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them
- Manage and meet customer expectations
- Respond to all customers enquiries to improve their customer service experience
- Serve all customers enquiries and provide full information and advice
- Close pending cases on a timely manner
- Achieve Aramex customer service KPIs Pass the customer service audits
- Support to solve the bad address shipments if needed
- Implement Customer Service KPIs
Job Requirements (Experience and education)
- Bachelor's Degree required
- Expereince working as Freight is a must
- Experience working in a matrix environment and analytical experience highly desirable
- 3 years related work experience desirable
- 1 years’ experience in Sales Operations or Commercial Finance desirable