Purpose of the Job
The primary purpose of the Telesales Executive (Telemarketing) is to support business growth by conducting outbound calls, generating and qualifying leads, maintaining customer databases, and creating sales opportunities for the Business Development team. The role focuses on customer engagement, lead generation, and appointment setting to increase market awareness and support revenue growth.
Job Description
Lead Generation & Customer Outreach
Conduct outbound calls to potential and existing customers to introduce Aramex products and services.
Identify and qualify prospective customers based on business needs and opportunities.
Generate and maintain a pipeline of qualified leads for the sales team.
Schedule appointments and meetings for Business Development representatives.
Follow up on marketing campaigns, customer inquiries, and sales leads.
Customer Engagement
Build positive relationships with prospective and existing customers through professional communication.
Understand customer requirements and accurately capture relevant information.
Provide basic information regarding Aramex services, capabilities, and solutions.
Maintain regular contact with potential customers to nurture future business opportunities.
Database & Reporting
Maintain accurate customer and prospect records in company systems.
Update call activities, lead status, and customer information in a timely manner.
Prepare reports on call activity, lead generation performance, and conversion metrics.
Ensure data accuracy and completeness within CRM or customer databases.
Market Intelligence & Support
Gather customer feedback and market information to support sales and marketing initiatives.
Identify potential business opportunities and customer trends.
Support marketing campaigns and lead generation activities.
Maintain awareness of company services and industry developments.
Job Requirements - Experience and Education
- Bachelor's Degree in Business, Marketing, Communications, or any related field.
- 1-3 years of experience in telemarketing, customer service, inside sales, call center, lead generation, or related roles.
- Experience making outbound calls and engaging with customers is preferred.
- Good communication and interpersonal skills.
- Comfortable speaking with customers over the phone on a daily basis.
- Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
- Good organizational and time management skills.
- Good English verbal and written communication skills.