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Senior Customer Service Executive

Location -Hong Kong  ,Hong Kong, China (HK) 

Job ID -2579

Accountabilities

  • Provide service excellence to customers
  • Sustain high customer satisfactory service level
  • Attend customer’s enquiry by fulfilling their requirements
  • Collaborate with the team to achieve the team objectives
  • Communicate with oversea offices / agents for shipment processing / customs issues
  • Assist ad hoc project as assigned

 

Job Requirements

  • Post-secondary or above
  • Minimum 2 years' working experience in customer services, preferably in call centre
  • Knowledge of MS Office applications and Chinese word processing
  • Proficiency in verbal and written English, Mandarin and Cantonese
  • Good communication skills and analytical skills
  • Customer service oriented with good telephone manner
  • Pleasant personality, mature, independent and able to work under pressure

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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