Purpose of the Job
The Receptionist / Contact Center Executive serves as the first point of contact for Aramex customers and visitors, providing a welcoming and professional environment. This role is essential in ensuring smooth communication between departments and supporting daily administrative tasks, contributing to overall operational efficiency.
Job Description
Answering all incoming calls within three rings
Reporting of telephone system faults to the relevant supplier
Printing of daily reports from the telephone management system
Sorting of Company mail to the correct person\department
Compiling the company mailbag
Welcoming and announcing visitors to the correct person
Distribution of messages to the correct person within the performance standard time
Filing of reception documents
Liaising with callers in a professional, courteous and respectful manner
Updating the extension lists and distribution to all staff
Allocating and programming of persons to extension numbers
Liaising with service providers- quotes / maintenance
Monthly grocery shopping
Weekly stock take
Liaising with maintenance team and ensuring all job functions executed
Typical Queries – Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
Proficient in Excel reporting, including reparation of daily SLA report
Retrieve the Daily Collection Report by 15h00
Update clients on any and all delays or discrepancies and reschedule collections as per client instructions.
Handle the booking of IMPEX collections
Arrange FTL requirements as needed
Ensure Pre-alerts are communicated to the relevant Operational Delivery Branches
Job Requirements - Experience and Education
Minimum requirement is a Matric (Grade 12)
Strong communication skills – Excellent command of the English language
Customer Centric Personality
Computer Proficient