Share this Job

Inhouse Contact Center Executive

Location -George  ,South Africa (ZA) 

Job ID -5009

Key Responsibilities
 Handle incoming phone calls
 Resolve standard customers’ requests and route issues that require follow-up to
    customer service, commercial and operational teams
 Communicates customer inquiries/messages/feedback to relevant team members
 Tracking of customer or branch parcels
 Taking collections
 Pulling hardcopy POD’s
 Faxing, calling and/or e-mailing to clients or branches
 Sending invoices with POD’s to various branches
 Advising customers of services and general information regarding operational
    procedures
 Being able to fully understand and take quotes
 Arrange special trips
 Courtesy calls to customers – Late freight and/or customer update
 Provide satisfactory service to customers
 Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and
    verbal delivery details
 Manager and assist with all queries related to your client’s consignments
 Follow up with the Aramex office and also the appointed Accounts Manager
 Assist with customer reports and able to stand in for OPS/ EXP controllers when on
    leave/ off sick


Minimum Requirements
 Minimum requirement is a Matric (Grade 12)
 1 years call centre experience
 Industry knowledge and international experience advantageous
 Strong communication skills – Excellent command of the English language
 Customer Centric Personality


Competencies
 Integrity
 Problem Solving
 Planning and organising
 Build and maintain relationships
 Customer Focus


Skills
 Communication - Written & Verbal
 Customer Focus
 Problem solving
 Telephone handling skills
 Multi-Tasking
 Teamwork

    Computer Proficiency

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.