Purpose of the Job
To lead and coordinate the day-to-day freight warehouse operation, ensuring all inbound and outbound cargo is handled safely, securely, efficiently, and in full compliance with company procedures and applicable aviation security regulations. The role is responsible for maintaining operational performance, cargo security standards, team supervision, and ensuring time-critical freight is processed in accordance with customer, airline, and regulatory requirements.
Job Description
Key Accountabilities
Operational Management
Lead and coordinate daily warehouse activities to ensure the efficient movement of air and sea freight shipments
Supervise the receipt, checking, handling, storage, and dispatch of freight
Ensure cargo is correctly identified, labelled, documented, and prepared for collection or airline uplift
Manage warehouse priorities in line with airline cut-off times, customer requirements, and operational deadlines
Support loading and unloading activities while ensuring safe handling practices are maintained
Security & Compliance
Oversee cargo security screening activities, including X-Ray and ETD screening processes
Ensure compliance with CAA aviation security regulations and company security procedures
Maintain cargo integrity and security controls throughout the warehouse handling process
Escalate security concerns, damaged cargo, discrepancies, and operational irregularities promptly
Ensure secure segregation and handling of different cargo types as required
Team Leadership
Lead, motivate, and supervise warehouse personnel
Allocate workload and provide clear operational direction to team members
Support training and development initiatives
Ensure employees follow approved operational, security, safety, and compliance procedures
Drive continuous improvement and operational best practices
Cross-Functional Collaboration
Work closely with Freight Operations, Transport, Customer Service, and other internal stakeholders
Ensure shipments progress through the warehouse efficiently and without unnecessary delay
Support management in resolving service issues and operational challenges
Contribute to achieving operational and commercial KPIs
Health, Safety & Housekeeping
Maintain a safe, secure, and compliant warehouse environment
Conduct routine warehouse inspections and checks
Monitor warehouse equipment and escalate maintenance or safety concerns
Promote a positive safety culture and adherence to all Health & Safety requirements
Job Requirements - Experience and Education
Knowledge, Skills & Experience
Essential
Minimum 5 years' experience in air freight, logistics, cargo handling, or warehouse operations
Previous Team Leader, Supervisor, or similar leadership experience
Strong understanding of warehouse operations, cargo security, and Health & Safety requirements
Excellent communication and leadership skills
Ability to prioritise workload and manage time-critical freight movements
Strong attention to detail and problem-solving abilities
Experience using warehouse or freight operational systems
Desirable
Experience within a CAA-regulated air cargo environment
Experience with X-Ray screening and aviation cargo security processes
Forklift licence and material handling equipment experience
Knowledge of air freight export/import processes
Core Competencies
Leadership & People Management
Operational Excellence
Planning & Organisation
Attention to Detail
Customer Focus
Communication & Collaboration
Security Awareness
Problem Solving & Decision Making
Continuous Improvement
Working Conditions
Warehouse-based operational role
Requirement to work flexibly to support business and operational demands
Exposure to freight warehouse, cargo handling, and screening environments
Regular interaction with operational teams, carriers, customers, and regulatory stakeholders